Wednesday, 24 September 2025
9:30 – 10:30 am AEST
(23 September 2025 – 4:30 pm PT / 7:30 pm ET)
Duration: 60 Minutes
Where: Virtual (ZOOM)
Watch the webinar recording below, where Tracey Singh (TAFE Queensland), Wendy Palmer, and Margo Griffith and Dan McFadyen (Edalex) explore how purpose-driven design, industry collaboration, and technology combined to deliver impact at scale through one of the most successful microcredential programs in recent history.
03:38 – Introduction of Micro-credentials at TAFE QLD by Tracey Singh
28:03 – System Integration and Process Automation by Tracey Singh
34:08 – Micro-credentials at Macro Level by Wendy Palmer
43:45 – Technology Enablement that Scales by Margo Griffith
53:44 – Q&A
ABOUT THE SESSION
In this exclusive webinar, our expert panelists uncover the strategy behind one of the most successful microcredential programs in recent history. With over 83,000 enrollments, TAFE Queensland has achieved an astounding 62% completion rate for its industry-sponsored microcredentials, a figure that far surpasses the industry average.
This is more than a story of impressive numbers; it’s a blueprint for creating learning that delivers genuine impact. Learn how a clear purpose, a collaborative industry approach, and strategic use of technology created a framework that not only scales but also fosters significant participation from learners in Pacific nations, a high proportion of whom are women.
What we cover:
- Design for Impact: Discover how to create microcredentials that are valuable enough for industry to sponsor and learners to complete.
- Achieve Unprecedented Completion Rates: Understand the strategies and incentives that led to a completion rate four times higher than the industry average.
- Scale with Technology: See a real-world example of how automation can remove administrative barriers and enable massive growth without sacrificing quality.
- Build Social Equity: Learn how to create inclusive learning pathways that meet the needs of diverse learners and communities.
Panelists:
- Tracey Singh – Director, Product, TAFE Queensland
- Wendy Palmer – Director, Lifelong Learning Practice
- Margo Griffith – Principal Skills Consultant, Edalex
- Dan McFadyen (Moderator) – Managing Director, Edalex
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Tracey Singh Tracey is the Director, Product within the Chief Academic Office of TAFE Queensland and has been working with TAFE Queensland for over 12 years, primarily working in the product, stakeholder engagement and commercial areas. Present responsibilities include the design and development of product for commercial clients, with a particular focus on the co-design of product with industry networks to provide targeted outcomes. Tracey has been responsible for leading co-design projects across diverse industries including the resources, community services and health sectors, and the development of product including accredited courses, skillsets and micro-credentials. |
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Wendy Palmer Wendy Palmer is a senior leader in digital learning and lifelong education with over 30 years’ experience across corporate and academic settings. She is the author of Lifelong Learning Edge and Director of Lifelong Learning Practice, where she works with organisations to design innovative learning strategies that connect skills, careers, and education. |
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Margo Griffith Margo’s in-depth knowledge and experience of skills, the skills ecosystem and digital credentials is the result of working in and with higher education providers and edtech leaders, nationally and internationally for 30+ years. She is passionate about the positive impact of technology within education and the enablement of lifelong learning, learner agency and mobility. Margo is a convenor of the Australian micro credentials Network and consults with Government, industry and education sectors around a skills first approach to learning and workforce. Her recent publications include “Creating the University of the Future: A Global View on Future Skills and Future Higher Education” (Contributor) (Springer 2024) and “Technology Enablement of the Skills Ecosystem” Naomi Rose Boyer and Margo Leanne Griffith (International Journal of Information and Learning Technology ISSN: 2056-4880, 2023). |
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Dan McFadyen For the past 25+ years, Dan has focused on enabling innovation in education powered by educational technology and long-term partnerships with educational institutions. This passion fuelled varied roles from a start-up developing the CODiE award-winning EQUELLA software to global educational powerhouses Blackboard and Pearson. |
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